We do not accept returns or exchanges unless the item you purchased is defective.
If you are unhappy with your product or receive a defective item, please contact us
at email@example.com with details of the product and the defect or issue.
Upon receipt of your email we will contact you within a reasonable period of time to
agree a solution and will confirm whether you are entitled to a refund or a
replacement as a result of the defect or issue and whether you need to return the
If you are entitled to a replacement or refund, we will replace the product or refund
the purchase price, using the original method of payment.
Refunds do not include any shipping and handling charges shown on the packaging
slip or invoice.